Refund Policy

Last updated: September 24, 2026

We want you to be happy with Ontrail Pro. You can try Ontrail on the Free plan before paying, and if Pro isn't right for you, this policy explains your options.

14-day money-back guarantee

If you're not satisfied with Ontrail Pro, you can request a full refund of your first payment within 14 days of subscribing. No questions asked.

Renewals

Monthly renewals are not refunded, and we don't offer partial refunds for unused time within a billing period. When you cancel, Pro stays active until the end of the period you've already paid for, and you won't be charged again.

Exceptions

We will always refund you if:

• you were charged by mistake (for example, a duplicate charge);
• you were charged after cancelling;
• a serious problem on our side stopped Ontrail from working for a significant part of your billing period.

Where local consumer law gives you additional rights, those rights still apply.

How to cancel

Go to Billing in your Ontrail dashboard and choose Manage subscription. You can cancel there at any time in a few clicks.

How to request a refund

Email [email protected] from the email address on your account and tell us which charge you'd like refunded. Refunds are issued through our payment provider, Lemon Squeezy, to your original payment method. Depending on your bank, it can take 5–10 business days to appear.